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The change notice was sent to make sure you're aware of certain changes to your Â鶹ÊÓƵ account. The notice tells you where the change was made (either online, over the phone with an automated voice service, via the My Fios app, or over the phone with a Â鶹ÊÓƵ representative).
Some examples of the changes made are but not limited to:
First, check with anyone authorized on your account that may have made the change or recently contacted Â鶹ÊÓƵ where updates could have occurred. Second, if you or any other authorized user did not make the change, please contact us to report this change. If the notice you received says that the change was made online or via the My Fios app call us at 1.800.verizon (1.800.837.4966).
If the notice you received says that the change was made via the automated phone system or with a call center call us at 1.800.837.4966.
Change notices are delivered by one of four methods: (1) a text message to your mobile telephone number on file; (2) an email to your email    address on file; (3) a call to your billing telephone number by Â鶹ÊÓƵ's voice response unit; or (4) a letter by U.S. mail.
No, there is no charge for registering to set up a Â鶹ÊÓƵ online account. The online account may be used among other things to purchase Â鶹ÊÓƵ products & services, viewing & paying your Â鶹ÊÓƵ bill, etc.
Yes. Depending on the circumstances, Â鶹ÊÓƵ may send important notices and account related information to the electronic address of record, which may be an email address or a mobile telephone number.
Even though you use one login, your home and mobile accounts may have separate contact information. Whenever a change is made that affects how you access both your accounts via My Â鶹ÊÓƵ, we send notices to both accounts.